Terms of service
1. About us and these terms
Find A Trade Local operates findatradelocal.com, an online marketplace that introduces customers to independent tradespeople in the United Kingdom. By using the site you agree to these terms. If you do not agree, please do not use the site. You can contact us at any time through the contact page.
2. Our role
We are an introduction service only. We do not employ, supervise, subcontract, endorse or guarantee tradespeople, we do not carry out any work ourselves, and we are not a party to any contract agreed between a customer and a tradesperson. Any contract for the work is made directly between the customer and the tradesperson, and any dispute about the work is between those parties.
3. Eligibility and accounts
You must be at least 18 and, if using the site for a business, have authority to bind that business. You are responsible for keeping your login details secure and for all activity on your account. You must give accurate information and keep it up to date. We may suspend or close an account that breaches these terms, is used unlawfully, or puts other users at risk.
4. Customers posting jobs
Posting a job is free. You must describe the work accurately, provide correct contact details, and have the authority to commission the work. When you post a job, your job details are shown to relevant tradespeople and your contact details are released only to tradespeople who express interest in your job. Do not post jobs you do not intend to proceed with.
5. Tradespeople and leads
Tradespeople express interest in a job to be considered by the customer for that job. There is no charge to create a profile or to express interest, and no card details are required. A maximum of four tradespeople can express interest in any one job. You are responsible for your own tax affairs, including VAT, and for holding any licence, registration, qualification or insurance the law requires for the work you carry out (for example Gas Safe, NICEIC or Part P where applicable).
6. Cancellation and refunds
There is no charge to express interest in a job, so there is nothing to refund. If a job is invalid — for example incorrect or unreachable contact details, a duplicate posting, a job the customer did not actually request, or work outside the trade advertised — please report it through the contact page so we can remove it.
7. Verification and trust signals
Verification badges, knowledge checks and self-declared credentials reflect information provided by tradespeople and checks completed at a point in time. They are not a guarantee of ongoing status, competence, insurance or workmanship. Customers should always carry out their own checks, ask for proof of insurance and qualifications, and obtain written quotes before work begins.
8. Reviews
Reviews may only be left by customers about tradespeople who expressed interest in their job, and must reflect genuine, verified experience. We do not accept payment to publish, suppress, edit or reorder reviews, in line with the Digital Markets, Competition and Consumers Act 2024. We may remove reviews that are false, incentivised, unlawful, abusive or contain personal data. Tradespeople must not solicit or offer anything in exchange for a review.
9. Acceptable use
You must not misuse the platform, scrape or harvest data, post misleading job listings or profiles, impersonate anyone, harass other users, upload unlawful or infringing content, or attempt to circumvent the platform by publishing or soliciting contact details outside the platform. We may remove content and suspend accounts that breach this clause.
10. Content and intellectual property
All site content, branding and software belong to us or our licensors. You keep ownership of the content you upload, and grant us a non-exclusive, royalty-free licence to host, display and use it to operate and promote the platform. You confirm you have the rights to any photos or text you upload.
11. Privacy and data protection
We process personal data in line with the UK GDPR and the Data Protection Act 2018, as set out in our privacy policy. Tradespeople who receive customer contact details are independent data controllers for that data and must use it only to quote for and carry out the job in question, must not use it for marketing without consent, and must handle and delete it lawfully.
12. Availability
We aim to keep the site available but do not guarantee uninterrupted access. We may change, suspend or withdraw features, and carry out maintenance, at any time.
13. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited, and nothing affects a consumer's statutory rights under the Consumer Rights Act 2015. Subject to that, we are not liable for the acts or omissions of any customer or tradesperson, for the quality, safety or legality of any work, or for any indirect or consequential loss. Our total liability to a tradesperson in connection with the platform is limited to any fees paid by that tradesperson in the 12 months before the claim, or £100 where no fees have been paid.
14. Complaints and disputes
If something goes wrong, contact us through the contact page and we will respond within 5 working days. Consumers may also use the EU/UK online dispute resolution routes available to them, and nothing here prevents you from bringing a claim in court.
15. Changes, termination and governing law
We may update these terms and will publish the current version on this page; material changes take effect when published and continued use means acceptance. You may close your account at any time. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.